What should I do if I receive a device that has already been registered?
Please provide the device's serial number (SN) so we can check the registration details. We can then reset it for you, allowing you to register it again. Alternatively, we can arrange for an exchange.
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What should I do if I encounter the error "The Serial No has not been registered"?
To resolve this issue, please follow these steps: 1. Click "Recovery" in the settings menu. 2. Connect to a network. 3. Clear the cache in the settings menu. 4. Upgrade the Android system by following this path: Settings >>> About >>> Version >>> ...
What should I do if Peugeot is not listed on my CR series device?
If Peugeot does not appear when you connect your CR series scanner (such as the CR319, CR4001, CR529, etc.) to your vehicle, please select the "Standard" option on the device to perform the EOBD/OBDII diagnosis.
Where can I download the update tool to update my device?
Please visit the website [ https://en.cnlaunch.com/download/ ]. Scroll down to locate the "DIY Integration Upgrade Tool," and download it to update your device. Applicable product types of this tool (top 5 SN) \ CR series: CReaderP（97499）：CReader ...
What should I do if my device shows the error "Sorry, program exception"?
To resolve this issue, please follow these steps: Step 1: Clean up the cache by going to Settings >> Clean up. Step 2: Turn off the scanner and turn it back on after waiting for 5 minutes. If the issue persists, please uninstall and download the app, ...
What should I do if my device shows a Chinese interface after a malfunction or lacks the time zone for a specific country?
If your device displays a Chinese interface after a malfunction or doesn't have the time zone for a specific country, to resolve this issue, please check the Upgrade Center and update the APK for models such as CRP123X, CRP129X, CRP909X, CRP Touch ...