What should I do if I've lost my VCI?

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• What should I do when the CR series devices fail to communicate with my vehicle?

  If you encounter communication issues with CR series models such as the CR319, CR4001, CR529, and others, please follow these troubleshooting steps to identify and resolve the problem: -Ensure that the device is firmly connected to the vehicle’s ...

• What vehicles are compatible with the Launch CR Series models?

  The CR series devices, which include models such as the CR319, CR4001, and CR529, are compatible with the majority of OBDII/EOBD compliant vehicles. This compatibility extends to vehicles manufactured in the United States from 1996 onwards, European ...

• What should I do if I encounter the error "The Serial No has not been registered"?

  To resolve this issue, please follow these steps: 1. Click "Recovery" in the settings menu. 2. Connect to a network. 3. Clear the cache in the settings menu. 4. Upgrade the Android system by following this path: Settings >>> About >>> Version >>> ...

• What should I do if my device shows the error "Sorry, program exception"?

  To resolve this issue, please follow these steps: Step 1: Clean up the cache by going to Settings >> Clean up. Step 2: Turn off the scanner and turn it back on after waiting for 5 minutes. If the issue persists, please uninstall and download the app, ...

• What should I do if the AutoVin feature fails to automatically detect my car's VIN?

  The AutoVin detection function is only supported for certain vehicles, and some cars are not compatible. If your car cannot use this feature, please try selecting the vehicle software manually.