What should I do if the AutoVin feature fails to automatically detect my car's VIN?
The AutoVin detection function is only supported for certain vehicles, and some cars are not compatible. If your car cannot use this feature, please try selecting the vehicle software manually.
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What should I do when the CR series devices fail to communicate with my vehicle?
If you encounter communication issues with CR series models such as the CR319, CR4001, CR529, and others, please follow these troubleshooting steps to identify and resolve the problem: -Ensure that the device is firmly connected to the vehicle’s ...
What should I do if I encounter the error "The Serial No has not been registered"?
To resolve this issue, please follow these steps: 1. Click "Recovery" in the settings menu. 2. Connect to a network. 3. Clear the cache in the settings menu. 4. Upgrade the Android system by following this path: Settings >>> About >>> Version >>> ...
What should I do if I've lost my VCI?
You can purchase a new VCI by providing the seller or technical support with the following images: 1. The password letter. 2. A screenshot of the Bluetooth connection. 3. A screenshot showing the connection error after selecting any car brand. This ...
What should I do if I can't connect to WiFi?
If you're having trouble connecting to WiFi with your tablet, you can try the following steps: 1. Ensure that WiFi is enabled on your tablet. 2. Sometimes, simply restarting your device can resolve connectivity issues. 3. Unplug your router for about ...
What should I do if my device shows the error "Sorry, program exception"?
To resolve this issue, please follow these steps: Step 1: Clean up the cache by going to Settings >> Clean up. Step 2: Turn off the scanner and turn it back on after waiting for 5 minutes. If the issue persists, please uninstall and download the app, ...