FAQs for CRP Series
Where can I find the options to send diagnostic feedback, perform a firmware repair, and reset to factory settings?
- To send a diagnostic feedbacj: go to Data > Feedback - To reset to factory settings: tap on Settings > Recovery - To perform a firmware repair: go to Data > Firmware Fix
What should I do if I can't find the DC charging cable?
The package comes with a DC 5V USB charging cable, as mentioned in the accessories list. This cable is stored in the black carrying bag. Please check each pocket of the bag to find it.
What should I do if the AutoVin feature fails to automatically detect my car's VIN?
The AutoVin detection function is only supported for certain vehicles, and some cars are not compatible. If your car cannot use this feature, please try selecting the vehicle software manually.
What should I do if my device shows a Chinese interface after a malfunction or lacks the time zone for a specific country?
If your device displays a Chinese interface after a malfunction or doesn't have the time zone for a specific country, to resolve this issue, please check the Upgrade Center and update the APK for models such as CRP123X, CRP129X, CRP909X, CRP Touch ...
What should I do if I encounter the error "The Serial No has not been registered"?
To resolve this issue, please follow these steps: 1. Click "Recovery" in the settings menu. 2. Connect to a network. 3. Clear the cache in the settings menu. 4. Upgrade the Android system by following this path: Settings >>> About >>> Version >>> ...
What should I do if my device shows the error "Sorry, program exception"?
To resolve this issue, please follow these steps: Step 1: Clean up the cache by going to Settings >> Clean up. Step 2: Turn off the scanner and turn it back on after waiting for 5 minutes. If the issue persists, please uninstall and download the app, ...