How can I change the password for logging into the diagnostic software?
To change your password, click on the app, then navigate to User Info, and select Change Password to update it.
If you have forgotten your original password, please contact us with your serial number and your desired new password, and we will reset it for you within 24 working hours.
Related Articles
What should I do if the diagnostic software is missing after a factory reset or if I accidentally deleted it?
Please visit https://en.cnlaunch.com/download/, find the QR code that matches the model and the first five digits of your SN, and scan it to download and install the software. Then, log in with your previous account to use it normally. Please make ...
Where can I find the options to send diagnostic feedback, perform a firmware repair, and reset to factory settings?
- To send a diagnostic feedbacj: go to Data > Feedback - To reset to factory settings: tap on Settings > Recovery - To perform a firmware repair: go to Data > Firmware Fix
What should I do if my device shows the error "Sorry, program exception"?
To resolve this issue, please follow these steps: Step 1: Clean up the cache by going to Settings >> Clean up. Step 2: Turn off the scanner and turn it back on after waiting for 5 minutes. If the issue persists, please uninstall and download the app, ...
What should I do if the AutoVin feature fails to automatically detect my car's VIN?
The AutoVin detection function is only supported for certain vehicles, and some cars are not compatible. If your car cannot use this feature, please try selecting the vehicle software manually.
What should I do if I've lost my VCI?
You can purchase a new VCI by providing the seller or technical support with the following images: 1. The password letter. 2. A screenshot of the Bluetooth connection. 3. A screenshot showing the connection error after selecting any car brand. This ...