What should I do if the diagnostic software is missing after a factory reset or if I accidentally deleted it?

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• Where can I find the options to send diagnostic feedback, perform a firmware repair, and reset to factory settings?

  - To send a diagnostic feedbacj: go to Data > Feedback - To reset to factory settings: tap on Settings > Recovery - To perform a firmware repair: go to Data > Firmware Fix

• How can I change the password for logging into the diagnostic software?

  To change your password, click on the app, then navigate to User Info, and select Change Password to update it. If you have forgotten your original password, please contact us with your serial number and your desired new password, and we will reset ...

• What should I do if my device shows the error "Sorry, program exception"?

  To resolve this issue, please follow these steps: Step 1: Clean up the cache by going to Settings >> Clean up. Step 2: Turn off the scanner and turn it back on after waiting for 5 minutes. If the issue persists, please uninstall and download the app, ...

• What should I do if I receive a device that has already been registered?

  Please provide the device's serial number (SN) so we can check the registration details. We can then reset it for you, allowing you to register it again. Alternatively, we can arrange for an exchange.

• What should I do if the AutoVin feature fails to automatically detect my car's VIN?

  The AutoVin detection function is only supported for certain vehicles, and some cars are not compatible. If your car cannot use this feature, please try selecting the vehicle software manually.