FAQs for X-431 Series
Can I expand the memory on my X431 Pros V?
Some newer X431 Pros V scanners allow for memory expansion by adding an extra card (up to 128gb). To determine if your scanner supports this, please check its serial number. If it starts with 98519 or is less than or equal to this number, it cannot ...
How can I change the password for logging into the diagnostic software?
To change your password, click on the app, then navigate to User Info, and select Change Password to update it. If you have forgotten your original password, please contact us with your serial number and your desired new password, and we will reset ...
What should I do if I've lost my VCI?
You can purchase a new VCI by providing the seller or technical support with the following images: 1. The password letter. 2. A screenshot of the Bluetooth connection. 3. A screenshot showing the connection error after selecting any car brand. This ...
What should I do if I receive a device that has already been registered?
Please provide the device's serial number (SN) so we can check the registration details. We can then reset it for you, allowing you to register it again. Alternatively, we can arrange for an exchange.
What should I do if I can't connect to WiFi?
If you're having trouble connecting to WiFi with your tablet, you can try the following steps: 1. Ensure that WiFi is enabled on your tablet. 2. Sometimes, simply restarting your device can resolve connectivity issues. 3. Unplug your router for about ...
How do I manually set the date and time?
By default, the Automatic Date & Time setting is enabled on the device. If you wish to disable Automatic Date & Time and set the date and time manually, follow these steps: 1. Tap "Settings" > "System" > "Date & Time". 2. Turn off the "Automatic date ...
What should I do if the diagnostic software is missing after a factory reset or if I accidentally deleted it?
Please visit https://en.cnlaunch.com/download/, find the QR code that matches the model and the first five digits of your SN, and scan it to download and install the software. Then, log in with your previous account to use it normally. Please make ...